Telehealth patient guide

CA Clinics Telehealth

CA Clinics uses a video platform called Coviu for medical cannabis consultations with a doctor. This can be accessed through your computer, laptop or phone for easy consultation anywhere.

We’ve provided some simple tips to help improve your experience:

  1. Treat this as a normal appointment, and present yourself the same way you would when visiting a GP, Dentist or other healthcare professional in their office.
  2. Ensure that you have a private, quiet, place for your consultation.
  3. Remove or turn off distractions such as phones, TVs, radios, or other computer applications.
  4. Take a few minutes to prepare what you want to discuss prior to the meeting.
  5. Please make sure you have your medicare and credit card available.
  6. Make sure you have sufficient bandwidth at the location that you are joining from. It should be a minimum of about 0.3 Mbps. You can test your bandwidth at:

If you experience any difficulties with the connection, please have your mobile phone nearby so we can contact you. 

Finally, please note that Coviu is a safe and secure environment. Your call, including audio, video and data, is encrypted between you and the practitioner so nobody can listen in. In addition, your data is kept confidential within CA Clinics’ systems.

Live Chat

We host Coviu consults from 9am-5pm Sydney time (AEST). Response times are between 5 minutes.

Practice calling us!

Coviu can be accessed through either Google Chrome, Safari or FirefoxClick on the button below to practice calling in before your appointment.

Your browser may ask for permission to access your microphone and camera. Click the ‘Allow’ button.

CA Clinics & Coviu